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Support

SLX care & maintenance, FAQs, and support requests can be found here.

SLX SUPPORT AND FAQ

CARING FOR YOUR SLX

With some light care, your SLX with last a lifetime. Think of your SLX like a car - it needs occasional maintenance to remain in top shape. You can find our suggestions for care, FAQs, and support request ticket links here.

Cleaning the cutting area: While your SLX won’t generally need cleaning, if your herbs have an exceptionally high moisture content (greater than 12%) or your medical needs necessitate a high volume, you may see some buildup. The ceramic makes it very easy to remove any material that does accumulate:

  • Tap the grinder lightly on a solid surface each time you use it (we recommend doing this over a piece of paper so you can collect everything that comes out). This will prevent any buildup if done every time you use the grinder.
  • Occasionally brush off the lips and teeth with a toothbrush. This will dislodge most of the particles that remain. 

Cleaning the exterior: If any dirt builds up on the outside of your SLX, you can use a soft cloth with soap and water to wipe it away.

Lubrication: Your SLX is completed coated in our low-friction non-stick ceramic, and will not get stuck under normal use. However, if your herbs contain above 12-14% moisture, you may experience some slight buildup around the lips. This can generally be brushed right off using the techniques above, but if all else fails we recommend refined hemp seed oil (available online from Amazon). This will both lubricate your grinder and cause any buildup to be easily wiped away with a paper towel or rag.

Use of Solvents: Our ceramic is highly durable, and it’s safe to use rubbing alcohol or acetone on the coating without fear of damaging it. However, harsh solvents may change the color of the logo, so proceed with caution. We will not replace units that have experienced a change in logo color or brightness.

!!! NEVER USE A METAL TOOL TO SCRAPE YOUR GRINDER !!!

With enough force it’s possible to dislodge the coating. While the coating is non-toxic and won’t burn, scratches will impede the function of your grinder. If you want to scrape the teeth to remove and save any of that potent residue, try a plastic guitar pick (we recommend something between .50mm - .70mm thick. Our new grinders now include guitar picks). These thicknesses offer the optimal combination of hardness and flexibility.

 

FREQUENTLY ASKED QUESTIONS

What is SLX?

SLX Grinders are made for grinding tobacco and legal medicinal herbs that can be vaporized or smoked such as mullein, white sage, mint, blue lotus, catnip, lavender and chamomile among others. Our exclusive, patented coating process provides you with a self cleaning, ceramic coated grinder that does not stick or need cleaning.

Did you know that the first grinder was patented in 1905 by an W. H. Wingate, an Australian, for cutting plug-tobacco so it could be rolled into a cigarette? All contemporary grinder designs (including SLX) are descended from this original tobacco grinder:  US Pat 795,746

Help! My SLX is Sticking

SLX Grinders are designed to be used with herbs cured at the industry standard 8-10% moisture level. Herbs above 12-14% moisture  will cause resin to accumulate. (You're also paying for that extra moisture.) Buds should always feel completely dry on the outside and shouldn't stick together.

We have found that in ALL CASES where the grinder is sticking it's due to excess moisture content. Clean you grinder in isopropyl alcohol for a few hours and let it dry. Then leave your herbs out in a dry environment for 12-24 hours and grind. 

If you're using Boveda to maintain the proper relative humidity of your storage environment (recommended in very humid climates) use the 58% or 62% packs: https://www.bovedainc.com/support/herbal/rh-level-...

Does SLX need cleaning?

Your SLX grinder is designed to be self cleaning and should not accumulate residue. However, if you notice bits of herbs remaining in the cutting chamber, you can dust them out with a small, soft toothbrush. In an extreme case, if the teeth feel sticky and you want to restore the grinder to like new condition, brush it out and soak it in 70 - 91% rubbing alcohol for a couple of hours. Then rinse in water and air dry. If you need to do this more than rarely, see above.

Replacement policy

If any part fails under under normal use, fill out a support ticket and we will (at our discretion) send a replacement part to you at no charge. Fill out all required fields, especially your complete ADDRESS! You must send pictures showing the damage.

Our replacement policy does not include cosmetic damage or parts that are dropped, scratched with a metal object or otherwise abused.

Important: Limited Amazon/eBay replacement policy

Our limited Amazon/Ebay replacement policy applies only to SLX Grinderspurchased  from our authorized re-sellers. At this time the ONLY authorized Amazon re-seller is Uncle Max's. There are no authorized resellers on eBay. NO replacement parts will be given for SLX Grinders purchased on Amazon/eBay from other resellers, no matter what the reseller stated on his page. A copy of your invoice is required. No exceptions!

Our replacement policy DOES cover SLX Grinders purchased from other online vendors and of course all brick and mortar stores on our store locator.

Counterfeit SLX

There are no counterfeit SLX Grinders and it's unlikely there will be any attempt to duplicate the SLX process - it's just too hard to make. However, if you ever see an anodized grinder with the SLX Logo on it, please contact us here.

The lift out screen

The screen section is designed to sit loosely in the bottom compartment for easy removal. It will make a slight rattling sound if you shake the grinder. This is normal.

 Is SLX safe?

SLX uses fused ceramic nano-particles that are certified by the Food and Drug Administration as safe for food contact. It is also approved for use in the tobacco manufacturing process. The coating is extremely durable if used appropriately and is able to resist temperatures higher than you will be burning your grind at. Even if a small particle of the coating somehow did chip off, it would not burn or incinerate and you would not be able to inhale it.

Does your coating contain PTFE (or teflon)?

NO. We sell tobacco grinders and PTFEs are not permitted for use in equipment that handles tobacco products. If burned and inhaled, PTFE is a carcinogen. And, if even a particle the size of a grain of salt (about 0.000014 of an ounce!) is inhaled, the smoker will develop extreme flu like symptoms. Here is an article describing polymer flu syndrome. No reputable coating company will ever apply PTFE to a product used for handling smoking materials. If the tobacco industry prohibits PTFEs in their equipment, you certainly do not want to use it to grind your smoking products.

Where is SLX made?

Machined parts are manufactured to the highest standards in China (like your cell phone). The ceramic coating is made for us in the US by the world's largest coating company.  It is then applied by one of their licensed applicators in China.

Can I buy a SLX grinder here?

No, we do not retail SLX grinders. Please visit one of our retail partners

 

SUBMIT A SUPPORT TICKET

If you own a SLX Grinder and are experiencing a problem, use this form to submit a support ticket. Please do not submit support requests using the general form - use only the support ticket button.

Need to contact us about something else?

If you need to contact us about something not related to an issue with your grinder, use the form below. All general inquiries should be submitted here.

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